Frequently Asked Questions
How does your value guarantee work?
All valuations are based on the original MSRP (Manufacturer’s Suggested Retail Price) of the products. These valuations are not based on current market prices or resale values. Please note that we do not guarantee the value of any products, nor do we guarantee what you will be able to sell the products for. Additionally, we do not guarantee that you will make any profit or a specific amount of money on any purchase. We encourage buyers to review all details carefully and make informed decisions. If you have questions, our team is happy to assist!
Can I cancel my purchase after ordering?
Unfortunately, orders cannot be canceled once they have been placed. As soon as your order is submitted, it begins processing and preparing for shipment to ensure a quick delivery. We recommend reviewing your order carefully before completing your purchase. If you have any questions or concerns, our customer service team is here to assist you!
Do you have any disclaimers?
Yes, all of our terms and conditions are subject to change at any time without prior notice. By making a purchase, you agree to all terms and conditions as stated explicitly or implicitly on our website. We recommend reviewing our policies regularly to stay informed of any updates. If you have any questions about our terms, feel free to reach out to our customer service team for clarification.
How long will it take to get my order?
Orders are packed as soon as they are received, but shipping times will vary depending on current demand and other factors. Please note that we do not guarantee a delivery date for any of our orders. For the most recent tracking and shipping information, please refer to the order details provided after your purchase. If you have any additional questions, our customer service team is here to help!
Do you accept returns?
Yes, Fire Sale Boxes accepts returns within 14 days of receipt. If you’re not satisfied with your purchase, you can request a return as long as the items are in the same condition as they were when received.
Please note that buyers are responsible for return shipping costs, and a 10% restocking fee will apply to all returns. Additional deductions may be made for items that have been opened or are not in their original condition. Additionally, shipping insurance is nonrefundable on all orders. To initiate a return, contact our customer service team with your order details, and we’ll guide you through the process.
Where is my order?
You can track your order easily using the tracking number provided in your shipping confirmation email. Once your order has been processed and shipped, you’ll receive an email with the tracking details, which you can use to monitor your shipment’s progress.
If you can’t find your tracking number or need further assistance, please contact our customer service team with your order details, and we’ll be happy to help!
What can I expect to recieve in a box?
The contents of each box will vary depending on the listing. At Fire Sale Boxes, we provide detailed descriptions for each box, so you’ll know the type of merchandise included before you purchase.
Since our inventory is sourced from liquidation stock, the items can include overstock, returns, or shelf-pulls from major retailers. The variety, condition, and categories of items will differ by box, offering you the opportunity to discover great value and unique finds.
Always review the listing carefully for details about the specific box you’re interested in. If you have any questions, feel free to reach out to our team for clarification!
What condition will the merchandise be in?
The condition of the merchandise varies by box, but the majority of items we offer are new, including overstock and shelf-pulls from major retailers. However, some boxes may also include customer returns or items with imperfections.
Each listing provides details about the expected condition of the items, so be sure to review the description before purchasing. If you have specific questions about a box or pallet, our team is happy to help clarify! Please note, however, that we do not guarantee the condition of any items as a disclaimer.
Why did I only recieve one box?
At Fire Sale Boxes, multiple boxes of the same size may be securely taped together and shipped as a single parcel to streamline the shipping process. While it may appear that you received only one box, the correct quantity of boxes you ordered will always be delivered.
Please inspect your shipment carefully, and if you have any concerns or believe something is missing, contact our customer service team with your order details. We’re here to help ensure you receive everything you ordered!
Why should I buy from you?
At Fire Sale Boxes, we pride ourselves on providing unbeatable value and variety for resellers, small businesses, and bargain hunters. We source our boxes and pallets directly from major retailers, offering you access to high-quality overstock, shelf-pulls, and customer returns at a fraction of the retail price.
What sets us apart is our commitment to transparency. Each listing includes detailed descriptions of the items’ condition, so you know exactly what to expect before you buy. Plus, our customer service team is always ready to assist with any questions you have.
Whether you’re looking to stock your store, kickstart your reselling side hustle, or just find great deals, Fire Sale Boxes delivers quality merchandise at prices that can’t be beaten. Shop with us and see why so many customers trust us for their liquidation needs!
How do I know you're legitimate?
We understand that trust is essential when making a purchase, especially in the liquidation industry. Fire Sale Boxes is a reputable business with a track record of providing quality merchandise to resellers, small businesses, and bargain hunters. We source our inventory directly from major retailers and provide detailed descriptions of each box or pallet to ensure transparency.
If you have any concerns, our customer service team is available to address your questions and provide assistance. Additionally, we encourage you to review our website, policies, and customer feedback to feel confident in your decision to shop with us.
How does your shipping insurance work?
Shipping insurance covers orders that are damaged in transit or lost by the carrier, provided proper documentation and evidence are submitted. This includes photos of the damaged items and packaging or confirmation of the loss from the carrier. Please note that shipping insurance is nonrefundable on all orders. It does not cover stolen packages or packages sent to an incorrect address due to an error at the time of ordering. To ensure a smooth process, double-check your shipping information before completing your purchase. If you need assistance with a claim, our team is here to help!
Do I need a license or certification?
You do not need a license or certification to buy from our website. Once you purchase, the items are yours to do with as you please. However, we recommend consulting your specific region’s rules and regulations regarding certifications or requirements for the resale of products to ensure compliance with local laws. If you have any questions, feel free to reach out to our team for guidance!
I have an issue with my order, what can I do?
If you have an issue with your order, we’re here to help and will always do our best to ensure customer satisfaction. If your order was damaged in transit or lost by the carrier, and shipping insurance was purchased, we can provide a replacement order with proper documentation. However, if shipping insurance was not purchased, we are not obligated or responsible for resolving these issues.
We accept returns on all orders within 14 days as long as the items are in their original condition as sent. Returns are subject to a 10% restocking fee, and buyers are responsible for return shipping charges.
Please note that we are not obligated to address or resolve order issues that fall outside the scenarios mentioned above. Additionally, we do not issue refunds (partial or full) or replacements for individual item defects, nor are we obligated to do so for any other reason. For assistance with eligible concerns, feel free to reach out to our customer service team.